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Sunday, November 04, 2012

Playing with Cox

Over my few years here in Vegas the one thing that has remained consistent is that I have Cox internet service.  I have never bothered to go through anyone else as I feel that even though the price might be a bit higher than elsewhere the internet service has been very consistent for me and I have had relatively few issues with it.  

So, when I moved back into the house I transferred my service from the apartment.  Recently I logged in to look at and pay my bill online but it was still only showing the information from the apartment still - there was no information as to my new service or address.
I fired up the live chat.

For those of you who have never used live chat before, you basically fill out a form and submit your "question/concern/whatever" and once a "live agent" is available they come on, mention that they are reviewing your information and start to try to provide solutions for you.
I did my end and the little box popped up telling me that I am connected to William or some shit like that.

After about 3-5 minutes William finally types "We have been connected for quite a while and you haven't said anything, do you wish to continue?"
My reply was "You haven't held up your end of the bargain - I submitted my question and thus far you haven't even said hello."
William: "Yes, I see here that you are inquiring about adding TV and Phone Service to your existing internet service"
grrouchie: "Your reading skills are pretty piss poor if that is what you got out of my paragraph.  What I said was I want to pay my bill but the information is NOT showing on my account online"
William: "Oh, sorry about that. Let me look into it"
grrouchie: "No, I'm afraid you'd probably fuck that up too.  I'll just call a live person from India so that I can't understand what they are trying to say but at least I know someone is there and maybe paying attention"

Then I called the support phone number and after talking to some random guy for about 10 minutes he tells me that he will be connecting my new account to the old account so that I can access the information.  I ask him how long it will take for this to happen and he said it would be available next time I logged in.

So, today I go to log in and notice that my information is still not there.  I decide to go the Live Support method again but everyone is busy fucking over other people.
So, not wanting to talk to anyone I decide to send an email instead of make a phone call.
I write up a detailed paragraph stating that when I log into my account my billing information is not there.
I would like my information to be there so that I can actually give them the money that I owe them.

I just received my email reply.
Below is a copy/paste of the exact information just changing information dealing with my account/passwords/etc....

COX
Dear grrouchie:

Thank you for your inquiry. Cox is committed to providing the best customer service possible.



A temporary password: WeAreRetarded was installed to your account. Please change the password to prevent unauthorized use by clicking on "My Connection - Manage My Account - Change Password".
To login, visit our website at: https://ww2.cox.com/ibill/home.cox and enter your login and the temporary password to access your account.
I hope that we have been able to provide you with the information you requested. If we can be of any additional service to you, please do not hesitate to contact Cox Communications again.

Thank you,
Michelle U.
Cox Communications
Las Vegas E-Care Team

2 comments:

  1. Replies
    1. None of it is horrible, it's all just annoying as crap.

      For instance - if I send an email saying that I want to view my bill and pay it and you send an email back saying we have reset your password....
      I just feel like we are speaking two different languages or something

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