There have been other times on Twitter or Facebook or maybe even on here where I have talked about Amazon's superior customer service and how they continue to impress me with things that they do to take care of issues and even non-issues.
I love Amazon and will continue to do the majority of my shopping there because of the way that they aim to please the customer.
For instance - I had ordered a copy of Dead Rising 2 once upon a time and there was a pre-order bonus that was to come with the game. The bonus was in the form of a code and some downloadable content. Normally the code will get emailed to you about two days after the game is released. However, Capcom screwed up and the codes were late by about 2-3 weeks.
After a week Amazon sent out an apology letter to everyone offering $10 in Amazon credit to be used towards your next video game purchase because the codes were late.
After another week it looked like the codes were just cancelled and Amazon sent out another email stating such and giving everyone a code for 50% off a purchase of another Capcom game (already out or able to be pre-ordered).
So, Because of this I got to Pre-order the Collectors edition of Marvel vs Capcom 3 at 50% off and then take an additional $10 off from there.
When my game came in the case was beat to hell over shipping. It was dented and broken at one point. However, the big issues is that the game was also sold out and only available via resellers for about double the original price.
I sent Amazon an email asking if they were going to ever get more in and describing my situation. What they had me do was place an order with one of their resellers and when the order went through they would reduce the price to zero for me. They never asked for the one I already got back, they just gave me a new one to make things right.
I've had similar experiences like this a couple of times and now on to the reason why I decided to start this particular post.
I had pre-ordered an awesome collection set that was going to be coming out here in the near future.
It was a Marvel Avengers set with all of the Avengers tie-in Movies - all in Blue Ray and with the 3D versions for the movies that were released that way. It came in Nick Fury's Briefcase and inside there was the glowing blue box of doom (whatever it's called) that actually housed all of the movies. In short, it was a geeks wet dream, at least mine!
However, the makers of this package failed to actually get permission from the maker of the brief case to use the likeness for this release and they got sued and finally backed off - pulling the set and cancelling the pre-orders because of the ordeal. They are now in a redesign phase for this collection but it won't be coming out until sometime next year.
This morning I received an email from Amazon that offered, to everyone who pre-ordered and did not cancel their order after finding out the package wasn't coming out this year, a code to receive a FREE 2 disc Blue Ray version of the Avengers for the inconvenience.
All because Marvel had to cancel the current package that they were going to release.
Amazon did not have to do anything. They had nothing to do with the decision but yet they decided to give something away to show that they understand our frustration and want to do something to make it right.
So, bravo Amazon, once again you went above and beyond when I was actually expecting nothing. You gave me a nice surprise this morning and I'll be looking forward to my free copy of The Avengers.